****med by innovation group

Dear hellopeter

I have come again with another complain about innovation group

So a few days after I had reported my issue regarding innovation group. one of the staf***atlego) called me and said that he wants to send the voice recording. I told him to do so and he said that he is sending it while we were on the call but then he proceeds to tell me that the voice recording is not sending and that he's tried 3 timesand failed each time. So now my question is why is he only trying to send it now while he said that he sent it a while ago. I then told him to call me at 3pm because I was at work at that time he had called but he failed to do so. He then called me 5 days later on the 28th telling me that the system shows that it did send the voice recording that I wanted and that he listened to the recording and no where it says that it covers my aircon. So we got into an argument and I told him that I want them to fix my aircon since they don't want to send the proof that I had asked for . Mind you I haf also asked for the contract but they didn't send it. And he ended up not being customer friendly and hanging up on me.

So now I'm pleading with you that you please help me Hellopeter. I want them to fix car or if they can't do that they must refund me thr monthly money that I have been paying since last year December and terminate the contract so I can move to another reliable,trustworthy group.