1 reviews | Active since Aug 2017
**** and ********** sales tendencies
I’m am greatly troubled. Before anything please can I get the recoding of our discussion.
I went on the MFC website to request a call back about a service plan. I got a call from innovation group saying they are doing it on behalf of MFC. Cool.
Lady says I will pay R172 for 36 months to have my car serviced at any FORD dealership. I was over the moon. My car is just below 60 000KM and was advised I can service it at 60000KM, 80000KM And 100 000KM or annually which ever comes first.
Now my vehicle is financed with MFC. Lady over the phone said amount would be added to my installment. I was hesitant and asked for it to be debited separately, lady refused and said it’s not possible. Anyway so I calculate and see over 36 months I will pay just under 7000 for a couple of services and see this is a deal of a live time, but they MFC send me an amendment with an amount of R10k invoiced by the innovative group. What in the **** is this???
Please send me the call recording ASAP.
Please email me on *** cause I know the reception is bad where I work and I don’t want you to use that as an excuse that you didn’t reach me.
Don’t **** us, serve us. Cancel my service plan also.
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
If whoever listened to the call was not ashamed of the pronunciation and how swift the consult was on the call when stating this important information, I would be greatly troubled. Your compliance and quality assurance team needs to up their game.
Really pathetic and I have sent a request to cancel back to you guys. Please acknowledge and cancel ASAP.
If whoever listened to the call was not ashamed of the pronunciation and how swift the consult was on the call when stating this important information, I would be greatly troubled. Your compliance and quality assurance team needs to up their game.
Really pathetic and I have sent a request to cancel back to you guys. Please acknowledge and cancel ASAP.