Saying No to more income for their company

Innovation group is beyond LAX.... I have been trying to get you bunch of laid back consultants, to phone me, so i can give you more money for an extended service plan... But when i phone, your 1st Class, super stellar agents, pick the phone up, then drop it in my ear. Yes, i do have proof, as I am a contract customer with itemised billing. Your World Class agent, Dylan, Wants me to print a request and sent it to sales, before sales will consider talking to us lowly people who slave away to earn money to pay their salaries. Yet, if a Debit Order were to be returned, how long will it take for you to phone me? On your website you have the Kahuna's to brag how YOUR service plan INCREASED Toyota's Sales... So i ask again, for an actual response. Not a generic response. I would like to see if someone there as an IQ greater than that of a BeachBall? Or am I asking too much? ALSO your 'extended Warranty' is the biggest pot of Manure that has ever graced our planet.. An absolute waste of money! I can Complain weekly here till i am satisfied with the service btw. This complaint has also been forwarded to Toyota for their review.