Saddened by ignorance

It is with great sadness that one should be led into believing this is a good product as for the last few months with the top up plan with innovations group I have been given the run around big time!

Owing an exotic german car , I purchased two of the extended warranty’s (executive plan) so the first time around it took very long (plus minus 7-9 weeks for innovation group to come to a conclusion to, pay for some enjin parts replacement, which in part they did and was relieved!

Me thinking I’m a new client and perhaps they are just slow , however now came to the conclusion that I was mistaken,

I now for the second time around ( +- 3months) with AC problems and key replacement are continuously being told no claim log was not logged by service consultant of the garage, or please tell the service consultant not to send e-mails but called us directly!

Is this what we pay innovation group for?

Ending up paying the money myself, I ask what is the purpose of them selling us these warranty plans if they don’t adhere to what they make us believe? Should innovation group be selling insurance at all?