S**t service
<p>I had an extended warranty with them and when I call to fix the car they said I'm still on the motor plan of which I wasn't. Lumka ndevu said I must email her the car disc and she'll get back to me. I did that but she didn't respond to my email. I called that useless customer centre a thousand times everyone said they'll let useless lumka know about my email but I guess they didn't or maybe it's their strategy to dodge customerso. They all just promise to get back to me but they don't. I've also realised that 99 % of people are not happy with them. We must fight for a process to blacklist businesses as they do to us when we don't pay properly. I'm escalating this matter of blacklisting businesses to the courts so I'm begging people for support because I know this won't be an easy journey. </p>
Dear Client,
Thank you for patience regarding the concerns raised.
A customer care representative has been trying to contact you and was unsuccessful. Kindly advise of a more suitable time to reach you or alternatively contact us at *** quoting reference no. GWH-137388.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for patience regarding the concerns raised.
A customer care representative has been trying to contact you and was unsuccessful. Kindly advise of a more suitable time to reach you or alternatively contact us at *** quoting reference no. GWH-137388.
Kind regards,
Tumi Bacela
That's bull dust you only called once. Nothing has been done and I've called again on Friday the 28 July but was never helped. You guys are just ***********. I've already fix the car with my own money while I'm paying a warranty with you. I was hoping that maybe I will get a refund but I know that is impossible with innovation group as they are just a group of tsotsis who just take our money.
That's bull dust you only called once. Nothing has been done and I've called again on Friday the 28 July but was never helped. You guys are just ***********. I've already fix the car with my own money while I'm paying a warranty with you. I was hoping that maybe I will get a refund but I know that is impossible with innovation group as they are just a group of tsotsis who just take our money.
Dear Client,
We would like to apologize for the poor service you experienced when dealing with Innovation Group.
Following today's telephonic conversation, we hope that you were satisfied with the assistance received.
Kind Regards,
Complaints Team
Dear Client,
We would like to apologize for the poor service you experienced when dealing with Innovation Group.
Following today's telephonic conversation, we hope that you were satisfied with the assistance received.
Kind Regards,
Complaints Team