****s, ****mers of note be warned ⚠️

The 26 of December my new policy for Extended Service did not go off I then called end of December to check what is going on the lady I spoke to told me she don't know why it didn't go off, she then told me she will have to arrange for the debit to go off on the 4th January and to also forward the query to the relevant department for the issue to be resolved so that it does not happen again, I asked her if she is sure this will be fixed she assured me. Then came 26th Jan again the debit did not go off my account on the 29th Jan I called and spoke to Kealeboga I asked her can she check why because I can't b3 phoning everything in order for the debit to go off she told me same thing that it won't happen again and she has send query to the relevant department she will call and tell me the query is resolved. Even after I tole her to please not to lie to me because I know she won't call me. And guess what she did not call me. Innovation Group this is nonsensical and disappointing service that I expected to receive from you. Why is this issue not being resolved why should I call every month about the same thing and none of the team know why is this happening. I'm so annoyed and frustrated by this. And no one cares they lie just to calm you down. I advise all the customers to avoid this company if you can their service is very bad from claiming to resolving minor queries be warned.