RJ
Robynne J
1 reviews | Active since Jan 2021
14 Nov 2023, 06:28
****s!!!
My vehicle is due for service, which I told you and the policy is active after 3 successfull debit orders. Conveniently the 3rd debit order is "rejected" by who? You guys are funny. You are stalling. Why was the other debit orders taken with ease? No wonder people pay 3 months and cancel. ******* this. Back and forth calling call centres. Speaking to 50 people and you all are just lying! You have 1 day to sort your **** and take the damn money! I will be going to social media if this is not done today.
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Innovation Group's replyOfficial
15 Nov 2023, 07:54Dear Robynne Jones, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply15 Nov 2023, 07:54
Official
Dear Robynne Jones, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team