RUDE and DODGE

This company are a RUDE bunch of *******.

We took the premium extended warranty with them and have NEVER missed a payment. Now it is time for them to pay up and fix our car and where our warranty is to cover everything, they are now trying to find loopholes not to cover and payout as promised. The worst part is... they approved the claim and then TOOK IT BACK and now want to pretend that the claim was never approved and yet we got a call from the mechanic informing us. Our car was taken in over a month ago, no vehicle and on top of it, paying storage fees with Audi as they are delaying and NOT responding to our calls... but mind you, debit orders KEEP going off. They are pretending that we had to pay 50% of the cost of fixing, yet that is not the agreement and offer taken up. As it is... we have had to take back the car from Audi to mitigate costs and are still not getting answers. The car keeps getting worse and now rattles because they are delaying to fix it. It even stopped just off the freeway, thankfully hubby was able to find a safe space to stop before we were in an accident.

This is completely UNACCEPTABLE!!! You have promised us premium service, that we have BEEN paying for and now it is time to deliver on the promise and we are quite literally being ghosted!! When we DO find a consultant to speak to, your people have the audacity to scream at US as the client.