B
Bohlale
1 reviews | Active since Sept 2022
13 Dec 2022, 14:12
Rude and ********
The way they cheat their clients by refusing to pay for their car services. The arrogance of the claim consultants is on another level, instead of explaining clearly they would ask you stupid questions or passing remarks that makes you feel like you are a child.
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Innovation Group's replyOfficial
13 Dec 2022, 14:18Dear Bohlale, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Dec 2022, 14:18
Official
Dear Bohlale, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team