******* service Worse experience ever

A Bunch *******. I took a mechanical warranty plan with Innovation Group, they debited account since 2018 and now I was told that the policy expired in April 2020.I was never informed that the policy is about to expire or if I'd like to extend. I called them today to claim because my car broke down and I need it to fixed, only to be told that the bank already paid the company and my policy with them expired so I can't claim. I have been paying all this time thinking that the innovation group will help me fix my car, I need them now they can't. So basically I have been giving them money every month for nothing.. No sense of decency to their loyal customers on informing them and updating on policy. Dipuo Rakolota ***