****** by Innovation Group Motor Vehicle Extended Warranty Policy Department

The company failed to take accountability for the late decision they took. They instructed me to take my car to Workshop via the Workshop personnel as per their processes. Vehicle stripped at Workshop in preparation for assessment by Innovation group. Now they force me to pay for stripping and reassembling costs claiming that they didnt took the decision. However, what is astonishing is that their assessor went to the same workshop to assess my car and I dont know how he knew my car was at that workshop. It's a ******* as their communication processes dont include the car owner or put him in the loop. Now they failing to deal with the consequences of their decision to request the car at Workshop (claimant) and that car be stripped in Preparation of the assessment. Money is going to be lost due to their flawed decisions that they fail to take accountability for them. I was not informed of the complaint processes and how to escalate the decision further if not satisfied. They running away from the problem but they received my money in full way in advance. We shall remain poor if corporates behaves like this.