tD
talbot D

1 reviews | Active since Mar 2017

30 Mar 2017, 12:30

Rip of

<p>Becarefull of this company. They debit your account with no intentions of settling your claims. It is nearly impossible to get through their customer care centre on both numbers,apparently high call volumes. This is most probably from all the irate customers trying to call. When you manage to get through they seem to cant hear you nad want ot transfer you to another department. I think this is delberately done so as not to hear your complaint. Customers meet their obligation by paying their monthly premiums but all these corporate companies seem to operate the same by taking your money but not meeting their obligations. This is *********. My car was sent to a R.M.I. accredited workshop for diagnostic test,oil sensor needs to be replaced. Worshop tried to get through to Innovation/motor engage group for nearly one & half day. Finally got through, customer care consultant says they cant register the workshop on their database of participating workshops and therefore cant process the claim. This is shocking.</p> <p> </p> <p> </p>

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Replies (1)
Innovation Group
Innovation Group's reply11 Apr 2017, 12:08
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

Kindly be advised that we, unfortunately, will not be able to honor your claim, as the component is not covered by the policy as per the policy terms and condition.

We apologize for the inconvenience this has caused you and trust that the above meets with your understanding.

Kind regards,

Tumi Bacela