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Elna B

1 reviews | Active since Feb 2023

25 Apr 2024, 13:08

RIDICULOUS INSTALLMENT AND INSURANCE

I joined Innovation in 2022. Last year. During May 2023 my car was serviced for the first time according to the policy. Recently they phoned me and state that my car cannot be serviced as Im two installments behind in Feb and March 2023. Strange enough they serviced my car in May 2023. I phoned Innovations and a lady confirm at Helpdesk they made a mistake, I must only pay one installment!!! This year Ive got the same problem to service my car, my Garage had to phone them 4 times to get approval!!!! As soon as my policy with Innovation expire I WONT RENEW IT OR EVER TAKE OUT INSURANCE WITH THEM EVER AGAIN!!!! They charge me R386 pm for a insurance plan with ONE SERVICE a year, where I can get an ALL INCLUDED ( even brakes, all components of your car or ANYTHING on your engin included for R350, 00 pm only)!!!! That I call the way forward!

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Replies (2)
Innovation Group
Innovation Group's reply25 Apr 2024, 15:00
Official
Dear Elna Botha, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
EB
Elna B's update25 Apr 2024, 18:09
Reviewer Update
Thankyou, Megan kindly phoned me back and I do appreciate it. She will investigate, but i still believe that you guys are way too expensive for what we get, wont renew my contract again when renewal is due, can get a much much better deal for less