AB
Astrolita B

1 reviews | Active since Nov 2018

11 Oct 2022, 20:56

Revolting,and miss selling organization

I had taken out a 2year service plan with this group.however having covid happen I did not drive my car that regularly and my car had taken a long time to get to 90k,each month the service olan would.debit my account and when The eventually hit 90k I had enquired to take.my car for a.service only to fimd out that the plan has expired,with no confirmation of such as they were happily debiting my account still,up until today my account is still debiting and they refuse to refund me my 2years money as of when my plan had expired.they refuse to pay for.my service even when still collecting my debits each month,This group.is pathetic and would.not recommende them to anyone,total waist for.money they should.be closed down for such horrible service,.disgusted honestly,ive called,aent emails and no response from them!!!!

0
Replies (1)
Innovation Group
Innovation Group's reply12 Oct 2022, 07:57
Official
Dear Astrolita Benting, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team