TP
THIGALASEN P
1 reviews | Active since Oct 2022
17 Mar 2023, 07:46
Reply from Innovation Group Means Nothing
Below is a reply that i received from the Innovation Group after the review I placed in hellopeter. It is way past the 48hours that they promised to reply to my review. This gives you a clear indication of the type of service you will receive from the innovation group. Thanks -------------------------------------------
Good day Mr. Pather,
Thank you for bringing this to our attention.
We value your concerns raised and confirm we will attend to the necessary to resolve your complaint efficiently and effectively. Your complaint has been logged, reference number: CP-3-2***0-PATHER.
A full investigation will be conducted and feedback will be provided to you within 48 hours. Kind Regards, Complaints Team
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Innovation Group's replyOfficial
17 Mar 2023, 08:12Dear Thigalasen Pather, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Mar 2023, 08:12
Official
Dear Thigalasen Pather, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team