M'O
Marius 'Buffel' Oosthuizen

1 reviews | Active since Feb 2019

20 Feb 2019, 07:33

Rejection Letter

To Whom it may Concern

As per your rejection letter stating this policy was only purchased in 2018 is bull ****.

Please find attached document that was sold with the vehicle for this exact reason.

Original policy was taken out 18 November 2016

I was contacted last year and told It will expire and I need to renew the policy, hence the commence date 01/11/2018

Advising me that the policy was only purchased last year is nonsens

So as per your letter please rectify your mistake as im sitting with no car to drive.

Best regards

Marius Oosthuizen Sales Manager

Wieland South Africa (Pty) Ltd 56 Plantation Rd | Edenvale, JHB | South Africa

P: +27 10 ********** ********** | www.wielandsa.com

0
Replies (2)
Innovation Group
Innovation Group's reply20 Feb 2019, 08:08
Official
Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply25 Feb 2019, 15:24
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team