DP
Donna P

1 reviews | Active since Jan 2024

05 Feb 2024, 12:11

Rejected warranty claim

We bought a car from We Buy Cars in December 2022. My daughter (a new driver who does NOT sit on her clutch) has driven the car approx. 8 000kms. When servicing the car in Dec 2023 we were told gearbox leak, clutch cable needs to be replaced. Innovation Group has declined the claim to pay for anything claiming wear and tear. We have seen the Dekra Report which states everything is in Very Good condition. When sending an email to the Ombudsman, we were sent a dismissal letter in less than 5 minutes (meaning nobody actually even read our email). How can a car need replacement parts in 8 000kms?

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Replies (1)
Innovation Group
Innovation Group's reply05 Feb 2024, 12:58
Official
Dear Donna Pollacchi,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.  Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.  Best Regards Innovation Group Customer Services Team