SM
Sechaba M
1 reviews | Active since Dec 2022
07 Dec 2022, 13:14
Rejected valid claim683
I launched a claim for my vechile to be fixed since it broke down due to electrical problems which the technicians at volvo explained to ur consultants only for them to reject the claim sayings the components included are not covered but the technicians explained that the car has electrical relay problem resulting in car break down and battery loss now i dont understand why its not being processed
The car never had a battery problem and the full diagnostic report clearly shows the electrical mul****ion nor is the it the result of the electrical problems
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Innovation Group's replyOfficial
07 Dec 2022, 15:50Dear Sechaba Maleka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply07 Dec 2022, 15:50
Official
Dear Sechaba Maleka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,