Rejected claim (motor warranty)
<p>Hi I bought a bmw e90 320i automatic second hand I then took out insurance and motor warranty incase something happens to my car. I got the motor warranty on the 3rd June 2016 and I set the debit for the 28th June 2016 they said it will be active after 30days. Today 29th June 2016 I took my car away to the service centre and my claim was rejected my account was deducted twice so you want to take my money and not help me. After I took out the motor warranty my car started making a funny sound but I didn't know what is was and that happened on the 16th July 2016. I would not lie and say the problem only started today to rip the motor warranty insurance off . I'm very unhappy with the outcome this far from innovation Group (dial direct).</p>
Dear Client,
Thank you for your patience regarding your complaint.
A customer care representative has been in contact with you and has advised that your policy inception date was, 28 July 2016, therefore, your claim has been rejected as it is regarded as a pre-existing failure.
Kindly be advised that a cancellation request, has been lodged as per your request.
We apologise, for any inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your complaint.
A customer care representative has been in contact with you and has advised that your policy inception date was, 28 July 2016, therefore, your claim has been rejected as it is regarded as a pre-existing failure.
Kindly be advised that a cancellation request, has been lodged as per your request.
We apologise, for any inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela