Rejected claim

We are very disappointed with the service we recieved from innovation group. We have our cars motor plan policy with them. They failed us twice already . They declined our claim because it was due to high mileage and exceeded grace mileage. Although we sent a death certificate and explained the situation the claim was still declined. We were not even 1 month over the exceeded grace period, Sometimes these insurers look for every loophole not to pay out claims yet we are the idiots that pay our premiums deligently and trust they will come through when a situation arises..If i missed a payment I would explain the situation and they will debit my account twice but if I missed my service then that's it , it is what it is... very disappointed will definitely not be recommending them to anyone in need of insurance. @Webuycars please recommend alternate insurance for motor plan, service and maintenance as this company was recommended by you!!!!