refuses to pay for my vehicles brakes

Im so dissapointed in the overall bad attitude and lack of service im paying every month for a plan that covers my brake replacement and now when i want to claim they say i didnt do 30000km so they cant help me.nowhere in my policy documents does it say or stipulate anything regarding km that needs to be done before brake replacement.i want to remind you of the consumer act regarding this matter you cannot afterwards come with stories it doesnt say anything in my policy documents therefore you have to pay for the replacement otherwise i was mislead and did not agree to the policy at all.sort this out asap you people are so rude especially the guy i spoke to in claims dep.sort it out im paying every month for something i can never use!!!