Refuse to pay my refund that is rightfully mine

<p>I cancelled my warranty in the same week I took out the product which was 26th April. I received a letter to say that the warranty was cancelled however on the 20th May Absa Vehicle finance/innovation group still took the R260 off my account and included it on my car instalment. I phone vehicle finance and Monday last week and spoke to tebogo and he said he would log a call to have it cancelled and for the money to be paid back. Then on Thursday last week I phone innovation group and they confirmed that no such call was logged. I then had to phone absa vehicle finance again and then they said it would take 24hrs/48hrs to pay the money back. Well its Monday and to date that money has not be placed into my account. Innovation group now refuse to pay me my money back. they have kept me on hold everytime i phone for 10min at a time. </p> <p> </p> <p>I am so disgusted at the service I have received and I feel that because I am a staff member of Absa that my case hasn’t been taken seriously.</p> <p> </p>