Refuse to cancel policy sold using false info

Innovation group refuses to cancel a policy(IRM000634) that was sold to me using false information. I was told that my warranty plan has expired but they disregarded the fact that my my motor plan is still active and therefore I don't need the policy they sold to me so I decided to call customer service on the very same day I was ******* into this contract only to find that all the agents refused to assist me.

I spoke to Craig and a few other agents who insisted that Innovation Group would like to employ me to follow up on my cancellation at least 24 hours from when I requested the cancellation because this policy somehow went into a black hole that doesn’t have a workflow, and no one can cancel it. Craig also mentioned that I should expect a call from a client servicing team leader Nkateko or Ellen who would apparently call me the next day to process my cancellation request when my application resurfaces from the unreachable black hole because I refused to use my resources following up on this issue continuously.

I need cancellation confirmation as in yesterday because I really will not take kindly to my account being *****ulently debited on the 25th of this month due to your *********** staff.