1 reviews | Active since Aug 2013
Refund still not yet paid
My refund is still not yet paid, 14 days has lapsed, I did send all required documentation, but claims dept keeps on saying that they haven't received them. I emailed them x3 called them X5 but still no way forward. Kindly investigate Ref no 291545
Hi sipho
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Hi sipho
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards