1 reviews | Active since Nov 2016
refund stil not received
<p>They called and refunded my 1 month premium but I never received the second one.. I called them n told me it will b refunded in 3 days but stil they ddnt. I called them again and they to me the reason for not refunding it is that I cancelled the policy. I stated to I hv nothing to do with the cancellation fee of the policy , I just want my money.. because I never agreed to dat policy in the first place.. an employee of urs processed dat policy with out my consent which is basically *****... now I hv to waste my airtime trying to get my money back.... I just want my money back Innovation Group.. its my money and I worked for it.. Please stop running around in circles and jive me wats mine</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that the Admin department has been in contact with you and have assisted with the reversal of the erroneous debit orders. We further confirm that you have been advised to liaise with your vehicle finance house with regards to your refund.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that the Admin department has been in contact with you and have assisted with the reversal of the erroneous debit orders. We further confirm that you have been advised to liaise with your vehicle finance house with regards to your refund.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
