BS
Boitumelo S
1 reviews | Active since Jun 2017
21 Aug 2022, 12:33
Refund process being ignored ☹️Bad customer service
I have been in contact with Innovation Group since March this year regarding my refund process and they have been moving me from one consultant to another. Now they are ignoring me, they are not even responding to my emails anymore. I feel like I have been ****med I’m even regretting extending the warranty 😩☹️
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Innovation Group's replyOfficial
22 Aug 2022, 08:37Dear Boitumelo *****ya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Aug 2022, 08:37
Official
Dear Boitumelo *****ya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team