Refund - Policy Cancellation

<p>I cancelled my warranty policy on 17 March 2017 which was paid in full -cash upfront in April 2016 - the confirmed receipt of the cancellation by the Innovations Group Cancellation Department was at 11h57am on the 17 March 2017. Cancellation reference GWH-128 468. I made a call to the customer care department (Theressa Japavu) this afternoon to followup on the progress of the refund and receive a confirmed date as to when I will be credited with the refund in my bank account. Theressa advises that she cannot give an exact date, but must work on an approxiamate 21 to 30 working days for the cancellation to be finalised. In addition, a further 7 to 14 working days before an amount can be determined and monies deposited into my account. I informed her, that at the time of the cancellation on the 17 March 2017, I had already been given the refund amount, the only thing outstanding is the deposit into my bank account. Theressa still couldnt give me an answer. She still babbled on about 21 days; 14 days etc.... When I requested to speak to the manager of the department, after being put on hold for more than 5 minutes - I was told that Lebohang Ntoahae (Manager) was in a meeting. I then requested to speak to the person who is in charge when Lebohang was not available, after a further long wait, I was told that they are both in a meeting together with each other.</p> <p>Bottom line is that is is more than 7 to 14 Days since the confirmed refund amount. I do not understand why I have to wait the whole cancellation process when this was already finalised on the 17 March 2017.</p> <p> </p> <p> </p> <p> </p> <p> </p>