VB
Valarie B

1 reviews | Active since Apr 2017

12 Apr 2017, 06:39

Refund - Policy Cancellation

<p>Following my previous post - Theressa Japavu had confirmed that she would have her manager Lebohang Ntoahae contact me on the 11 April 2017 in the morning to discuss my query. Theressa also promised that she will also relate the query to Lebohang Ntoahae and she will also call me sometime yesterday.</p> <p>No surprises here....No one called.</p> <p>Innovation Group in the meantime is benefiting from the interest received from my money....</p> <p>and I am still waiting for feedback.</p>

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Replies (1)
Innovation Group
Innovation Group's reply03 May 2017, 14:48
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We would like to offer our sincere apologies, for the inconvenience you have experienced when dealing with Innovation Group and we assure you that we have addressed the issue with the concerned parties. We confirm that the refund was authorized and processed accordingly.

We trust that all is in order and should you have further queries, kindly contact our customer care department at *** quoting reference no. GWH-128468.

Kind regards,

Tumi Bacela