Refund of dubble debit July2017
<p>I changed banks dring July and moved all debit orders for service providers to my new bank account with Nedbankaround the 20th.</p> <p> </p> <p>However my debit order with MFC Nedbank, scheduled for the 25th, was not debited on that date. Fearing my debit order detail was not changed correctly i phoned MFC on the 26th. They confirmed my new banking detail on my profile as correct. I then requested a manual debit order be done on my account as to not fall behind or incur any possible penalty. </p> <p> </p> <p>The scheduled debit order was deducted from my account on the 28th. The manual debit order followed the day after. I only noticed the double debit on the 1st of August.</p> <p> </p> <p>I then requested a refund of the manual debit order, and submitted a copy of my bankstatement as requested. The amount was verified and I received a call back saying it will take up to 5 working days.</p> <p> </p> <p>It has now been 7 working days and still the refund has not been actioned. </p> <p> </p> <p>Very disappointing service from MFC. Will be looking to change banks in the near future.</p>