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shirley R
1 reviews | Active since Jan 2019
25 Jul 2019, 13:09
REFUND MY MONEY....
i took an extended warranty with this group, i need them to pay for repairs on my car. they confirmed the policy was active twice and gave me a policy number . four days later as i speak with them on the phone they send me a letter to say my policy has lapsed... WAIT FOR IT, THEY HAVE BEEN DEBITNG MY MONEY SINCE THE DAY THAT THEY CLAIM MY POLICY HAS LAPSED. there is no one who can give me a straight answer, how is this not day light *******?
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Replies (4)
Innovation Group's replyOfficial
25 Jul 2019, 13:11Hi Shirley , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply25 Jul 2019, 13:11
Official
Hi Shirley , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
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shirley R's updateReviewer Update
25 Jul 2019, 13:20i have been waiting the whole morning, stop playing games, i am holding for your manager for over 20 minutes as we speak. at 9:30 i was told you were discussing with your legal team and the ombudsman and will get back to me,. 12:25, you accounts manager , a Mr Juan responded to one of your consultants saying he cant help. should have stopped taking my money when the policy became inactive. it is ******* to charge someone for a service that you cannot provide , and leave me stranded for a week, only to tell me i have been charged for a cover that does not exist.
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shirley R's update25 Jul 2019, 13:20
Reviewer Update
i have been waiting the whole morning, stop playing games, i am holding for your manager for over 20 minutes as we speak. at 9:30 i was told you were discussing with your legal team and the ombudsman and will get back to me,. 12:25, you accounts manager , a Mr Juan responded to one of your consultants saying he cant help. should have stopped taking my money when the policy became inactive. it is ******* to charge someone for a service that you cannot provide , and leave me stranded for a week, only to tell me i have been charged for a cover that does not exist.
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shirley R's updateReviewer Update
25 Jul 2019, 13:30dear innovation group, putting me on hold and playing music for me is an insult. i have been calling you back and forth verifying information, you can't be sending me automated responses telling me about 48 hours , a week later. you told the dealership you will send the ASSESSOR latest Thursday morning, meaning today. , i need you to give me a call , and give answers. HOW DO YOU DEBIT MY ACCOUNT FOR A SERVICE THAT YOU CANNOT PROVIDE?
you confirmed that my policy was active , i believed you, because i was paying for it. i am up-to date, never claimed/ missed a payment, i need answers,
you confirmed that my policy was active , i believed you, because i was paying for it. i am up-to date, never claimed/ missed a payment, i need answers,
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shirley R's update25 Jul 2019, 13:30
Reviewer Update
dear innovation group, putting me on hold and playing music for me is an insult. i have been calling you back and forth verifying information, you can't be sending me automated responses telling me about 48 hours , a week later. you told the dealership you will send the ASSESSOR latest Thursday morning, meaning today. , i need you to give me a call , and give answers. HOW DO YOU DEBIT MY ACCOUNT FOR A SERVICE THAT YOU CANNOT PROVIDE?
you confirmed that my policy was active , i believed you, because i was paying for it. i am up-to date, never claimed/ missed a payment, i need answers,
you confirmed that my policy was active , i believed you, because i was paying for it. i am up-to date, never claimed/ missed a payment, i need answers,
Innovation Group's replyOfficial
06 Aug 2019, 08:41Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply06 Aug 2019, 08:41
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team