REFUND FOR INCORRECT DEBIT STILL OUTSTANDING!!!!!QMSO023075

I am actually getting sick and tired of the incompetence of the customer service in this company- i am a customer and there really isnt any servicing! long story short I called in March to change my banking details fast forward a month later the debited the premium from the old account (which obviously had no funds) this went on again in the month of April . I called in and was told it was a system error from their side and they will investigate and take full responsibility from their side as i inquired bank changes. (R300) They then sent an email requesting my bank statement to which reflected Nedbank having charged me R150 X 2 for unsuccessful debit this is over the two months their system still didn't change my details after i called in and confirmed to baking with a new bank.

They confirmed to receiving my statement and someone from their team called on 6 May and said that my refund will be processed in 7-14 working days. STILL NO REFUND IN MY ACCOUNT 15 DAYS LATER. I called in on the 27th they , One of the consultants was CLUELESS about my query even when there a system that leaves a note to every call made to the customer (What a joke) he made me hold for about 30 minutes and still wanted to prolong the call i had to break it off and rush to a meeting, he said that he would investigate to this day no one from this ****** company has tried to reach me but they know very well how to deduct my premiums at the end of each month! I cannot wait for my agreement to end with this company what a total nightmare to have to deal with such nonsense!

Can someone get back to me with my R300 refund! or better yet cover 1 month for my premium!