IM
Ipeleng M
1 reviews | Active since Nov 2014
20 Mar 2024, 07:19
Refund
I took a car with a dealership on the 19-01-2024 which I only realised on the 05-02-2024 that I was offered a mechanical warranty which they did explain it will be an additional charged on my loan, I called innovation group to cancel within 14 working days grace period as per conversation with their agent. The loan was R11000 but they refunded R6700, which not happy as I cancelled within the grace period. I asked for the call recording which I haven’t received
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Innovation Group's replyOfficial
20 Mar 2024, 11:17Dear Ipeleng Matshabisa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply20 Mar 2024, 11:17
Official
Dear Ipeleng Matshabisa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's replyOfficial
20 Mar 2024, 11:18Dear Ipeleng Matshabisa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply20 Mar 2024, 11:18
Official
Dear Ipeleng Matshabisa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team