Refund
hello, my name is Kagiso Makodi. I bought a car with We Buy Cars in December and I immediately cancelled all policies that came with the car. Innovation Group is the administrator. However, to date, I received only one refund for the mechanical warranty. I have 3 refunds outstanding and I am getting the run-around from the innovation group.
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Innovation Group's replyOfficial
21 Feb 2024, 11:40Dear Kagiso M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Feb 2024, 11:40
Official
Dear Kagiso M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team