TM
Thulaganyo M
1 reviews | Active since Nov 2018
18 May 2023, 21:57
Refund
I have been waiting for a refund from Innovation for almost 3 weeks.
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Replies (1)Innovation Group's replyOfficial
19 May 2023, 08:20Dear Thulaganyo Mokone, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 May 2023, 08:20
Official
Dear Thulaganyo Mokone, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
