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HK
Hein K

1 reviews | Active since Nov 2009

13 Aug 2018, 10:50

Refund

Receive email confirmation below on the 2 Aug 2018, still no payment was done. Every call with them is at least 20 minutes with no joy.

Good day,

I trust that this will find you well.

This mail serves as confirmation that, as per our telephonic conversation, the refund has been successfully submitted for processing and you should be receiving it in the next 5 business days (as per the administrators’ confirmation).

Should you have any further inquiries, please feel free to contact our customer care department on ********** .

A great day ahead of you

Warm regards,

0
Replies (5)
Innovation Group
Innovation Group's reply13 Aug 2018, 10:51
Official

Hi Hein,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Best regards,

HK
Hein K's update14 Aug 2018, 14:32
Reviewer Update
Worst service ever, still no feedback. No proof of refund. Absolutely the worst service that you can get. Holding on for 19 minutes, with no resolution. Utterly disgusted!!!!
Innovation Group
Innovation Group's reply14 Aug 2018, 15:04
Official

Dear Client

Our complaints team tried to contact you on 2 different ocassions without success.

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-8-2***.

Kind regards,

Complaints Team

Best regards,

Innovation Group
Innovation Group's reply16 Aug 2018, 09:41
Official

Dear Client

Our complaints team tried to contact you numerous times without success.

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-8-2***.

Feedback was provided to you via email, if you have any queries, kindly contact us on the above mentioned number.

Kind regards,

Complaints Team

Best regards,

Innovation Group
Innovation Group's reply16 Aug 2018, 09:44
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Best regards,