Refund !!

I have sent through my documentation 3 times already to Innovation for my refund on 60 000km service I paid for.<br> <br> I have called , about 5 times and I still have no feedback as to when the refund will take place .<br> <br> On the 07/07 I called to confirm if they received my id,bank statement and invoice and was told they would call me back .It has been 1 week and still no response.<br> <br> I am on the line again with payments department and no one can give me an answer. This is like pulling teeth .Just to find out when my claim will be processed.<br> <br> I was told it would take 7 -14 days but it already has been 7 days and I cannot even find out if my documentation has been received.<br> <br> Ridiculous