ZM
Zanele M
1 reviews | Active since Nov 2022
26 Jun 2024, 15:20
Redusing to fix my car!!!
I have been claiming with them From April they are delaying things knowing that my warranty will expire month! Ive been with them for 2 years but it was clearly a waste!! Ive been calling for 2 months now and my lines get transferred till they hang up!!
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
28 Jun 2024, 13:01Dear Zanele Madihlaba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Jun 2024, 13:01
Official
Dear Zanele Madihlaba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team