SB
Sarah-leigh Brown

1 reviews | Active since Sept 2012

08 Mar 2022, 09:41

Read your contacts

This email on your documents does not work: *** My Vehicle Registration is also wrong on the documents. I am declined as per the below: Please be advised that due to the service being carried out by a non-suzuki dealer, the claim has been nullified. However as per your documents: Non-Service-related failures, where the customer has serviced the vehicle at a non-approved dealer. Suzuki applies that if it does not approve at a Suzuki dealer, we do not hour any warranty claims. My vehicle was serviced at a non-approved dealer My claim is for a Non-Service-related failures = Gearbox(INPUT SHAFT BEARING COLLAPSED) Suzuki Field Technical Information Report = Probable cause of failure? PRE MATURE PART FAILURE My vehicle is at Suzuki Northcliff Would you like a written letter from Suzuki Northcliff stating this is a Non-Service-related failure?

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Replies (1)
Innovation Group
Innovation Group's reply08 Mar 2022, 09:49
Official
Hi Sarah-leigh, Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team