TF
Tharien F

1 reviews | Active since Jan 2021

05 Aug 2021, 20:47

Rating 0

If I could give them a rating of 0 I would have. Don't waste your money on their service plan. They don't record your information properly and this resulted in finding myself without any cover for my service, even though they deducted their premiums every month. I called and emailed them a day before to confirm and they assured me I'm covered, just to find out the next day from the dealer that they won't cover. Very very disappointed with innovation group won't ever recommend this company!! They won't cover the service because the plan only covers 90 000 km but my car only has 50,000 km on the clock, it doesn't make sense.

0
Replies (2)
Innovation Group
Innovation Group's reply06 Aug 2021, 08:26
Official
Hi Tharien,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

TF
Tharien F's update06 Aug 2021, 14:42
Reviewer Update
Thank you for resolving my query promptly, much appreciated.