AP
Arnold P
1 reviews | Active since Mar 2020
09 Mar 2023, 12:49
R8500
I took my car to RMI dealer and the dealer did an assessment and it was discovered that the oil pump has seezed which damaged the cam-belt and the turbo, however the authorisation letter from Innovation covers the engine only and it doesn’t mention that oil pump is faulty. However i to realise that you only include the Engine amount the Turbo amount and Cam-belt ( they both have separate cover amount) was not included could you please amend as revert asap as the vehicle is my source of income. While the oil pump cost more than R15K. And they only want to pay R8500.00. While the Turbo and Cam-belt has their own separate price
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Innovation Group's replyOfficial
09 Mar 2023, 12:56Dear Arnold Phiri, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply09 Mar 2023, 12:56
Official
Dear Arnold Phiri, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team