Query

Item: Innovation Group
Rating: 5
Author: Lucille I

Hi,

I'm yet to take my vehicle for a minor service, and potential brake replacing for which I have two policies in place.

I want to know that I'm not going to run into any sort of issues when it comes to verifying those policies.

Please advise what I could do to ensure that all goes smoothly.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

18 Jan 2021, 07:22

Hi Lucille, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team

Innovation Group's reply18 Jan 2021, 07:22

Official

Innovation Group's replyOfficial

18 Jan 2021, 12:34

Hi Lucille,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply18 Jan 2021, 12:34

Official