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Elliot D

1 reviews | Active since Apr 2015

24 Oct 2024, 18:28

PROFESSIONAL ****MERS EVER

****mers I bought 2nd hand 2014 2.2L XL ford ranger with 109k KM on the clock in 2022 December. I never asked for Service Plan but I was told that Absa as my Vehicle Finance Provider is giving me a Service plan of 24 months or 30 000 KM which ever will come first. My 1st service was supposed to be at 120 000km and the next one at 135 000km. Myself, Dealership and the Absa/Innovation Group know very well that the car had no service book as we had a discussion about it when they were asking me about the car’s last service record. Now when I claimed for my 1st service, Ford told me the car was supposed to go for 135 000km for annual intervals from 2014, which means my second service will be 150 000km even though it will be at 135 000km on the clock at that time. they paid without a problem for my 1st service, now when they supposed to pay for my 2nd service they disputed and told me they only pay till 135 000km which is one service. They force me to make a new contract with them which will cover the next service whilst I tell them my car is due for service. These people are full of stories and they are real ****mers. Now that I serviced my car with my own money while they debited money from my account to pay for my service, it’s fine. I even had to change my bank account for them not to continue milking me🥲🥲 POOREST SERVICE OF MY LIFETIME EXPERIENCE 🥲🥲🥲

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Replies (1)
Innovation Group
Innovation Group's reply28 Oct 2024, 08:34
Official
Dear Elliot Diago  We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team 

Best regards,