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Percy M
1 reviews | Active since Dec 2018
15 Jan 2026, 09:25
Poor warranty product
If ever you think a warranty will give you peace of mind when your car starts giving you issues then don't ever get one from Innovation group. When the telemarketer are pestering you with calls to sign up they don't tell you it's basically half a warranty and you still have to dig into your pocket to pay for half the costs of repairs.
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Innovation Group's replyOfficial
15 Jan 2026, 09:36Dear Percy Malukwe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply15 Jan 2026, 09:36
Official
Dear Percy Malukwe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
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Percy M's updateReviewer Update
15 Jan 2026, 10:24Received feedback and confirmation of cancellation of policy. the speed that you have taken to cancel without even refunding half the premiums I paid is quite amazing, claims take way longer. I hope people read these reviews and not make my mistake of thinking of taking a warranty product with you.
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Percy M's update15 Jan 2026, 10:24
Reviewer Update
Received feedback and confirmation of cancellation of policy. the speed that you have taken to cancel without even refunding half the premiums I paid is quite amazing, claims take way longer. I hope people read these reviews and not make my mistake of thinking of taking a warranty product with you.