Poor TAT on claims and Call avoidance by the warranty claims team.

I submitted a motor warranty claim on Thursday 22 January 2026 at 10h36 (Claim number: 995659) with all relevant supporting documents. The claim was not touched until I called on Monday 26th January 2026 09h19. I spoke to guy called Patrice from the claims department. The guy placed me on hold for 19 minutes until the call was dropped on their side. After attempting to call again, I could no longer reach anyone from the claims department after several attempts.

This is not the first time I received such evasive/call avoidance behavior from Innovation group's claims department. I also had a claim in 2024 and I received the exact same treatment from their mechanical warranty claims department.