mN
mckyle N

1 reviews | Active since Aug 2025

01 Sept 2025, 16:45

Poor services

poor services , i had changed my enigine .. Regassed it and everything was working . my compressor gave up , which was an old compressor and didn't come with the engine . i have spoken to them plenty of times then they askedfor proof of regasing i showed them ,but still ntn ,i have been asking for recordings of calls which they did not give me ,up till today , im upset that they just decline the offer but then ask for proof and when its given to them they find a way to tell you there's ntn they can do.. Still waiting for the recordings !!! Over 3weeks i had to pay for the compressor by myself and will like a refund cause i have got information and the right one..

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Replies (1)
Innovation Group
Innovation Group's reply02 Sept 2025, 07:34
Official
Dear Mckyle Naicker,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team