JJ
Johan J

1 reviews | Active since Dec 2014

16 Jan 2017, 01:23

Poor Services

<p>Hi, Below is a email that I wrote to ********** on the 28/11/2016 and up until today(16/01/2017) havent I received AN AKNOWLEDGEMENT, FEEDBACK OR ANY FORM OF COMMUNICATION, IS THAT HOW YOU TREAT YOUR PAYING CUSTOMERS?</p> <p> </p> <p>Good day,</p> <p>Regarding the above matter and the attached;</p> <p>I would like to make sure of the following:</p> <p>The consultant that spoke to me informed me that the plan covers major services; so I need to know if it's like that; because if it's not that way then I received false information and that is against the law, also</p> <p>You can confirm the above by listening to the recording,</p> <p>Will wait to hear from you,</p> <p>Johan- ********** 624</p>

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Replies (1)
Innovation Group
Innovation Group's reply28 Feb 2017, 15:59
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that a customer care representative has confirmed that the 100 000km is considered as a major service.

We apologize for the inconvenience caused and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela

Best regards,