NS
Neo S
1 reviews | Active since Feb 2018
12 Oct 2023, 16:24
Poor service on warranty claim
I have made a claim on my warranty policy. My vehicle went in on the 4th of September till to date my car is not fixed. Everytime i call to follow up there is always something new that I'm told in order for the process to be complete. I am honestly not happy with the service i am receiving. Its almost 2 months that i have not had my vehicle they don't seem to care how frustrating that is for me.
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Innovation Group's replyOfficial
17 Oct 2023, 08:06Dear Neo Sibiya,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply17 Oct 2023, 08:06
Official
Dear Neo Sibiya,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team