Poor service on renewal

My warranty plan expired on the 29th August 2018.I called on the 3rd September to renew it, an call centre agent advised me the sales consultant will call me the next day,but no one called.I called back on the 5th September spoke to Ayanda, she went through all the terms and conditions and warranty payments.I requested a quote to be emailed to me before I finalise but nothing was sent. I called back the next day spoke to Ayanda again she said that the quote takes 48hours to be sent ...would have been professional to tell me that in the first call, nevertheless today is a week later and still no quote. It can't be that difficult to get a quote for a renewal. Guys piece of advise ...if you don't have customers there's no income...step up your service levels.