Poor service, misleading warranty

Pathetic service.

I purchased my vehicle 4 months ago and was advised to take a innovation warranty.

Last week my vehicles oil light came on and upon investigation it was discovered that oil and water is mixing due to the engine cooler failing.

The car was booked on from Monday and i am getting the run around since.

Innovation wants to only pay for the part the failed, however due to the engine cooler that failed it caused other components to fail.

I spend 30mins daily on the call when them and absolutely no joy.

Yesterday i was told that they can assit me and therafter i got an appoval for half the amount of the repairs and i am expected to pay the rest.

An insurance company should repair/ replace your loss and put you back at a stage before the damages occurs. Whats the point takikg an insurance when i am expected to pay for half the job myself?

The car is used by my wife who transport the baby to school, how does innovation expect me to send her in a half repaired car because i cannot afford to pay the remainder of the bill hense the reason i took the insurance

I asked to speak to a management and was never able to. I was on hold for 17mins to find out the management is in a meeting.

I will be taking this up with the customer consumer counseling and the ombudsman.