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ajay G
1 reviews | Active since Jun 2018
27 Feb 2024, 16:51
Poor service lack of knowledge
12 days ago, my car was stripped at the workshop for repairs. Everyday they are always wanting something new referring to the claim. 12 days gone and They are still processing my claim, While I sit with out a car. And no repairs done yet, Why could they not request everything once off.
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Innovation Group's replyOfficial
28 Feb 2024, 08:14Dear Ajay Gopichund
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply28 Feb 2024, 08:14
Official
Dear Ajay Gopichund
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team